DaVita Director, Strategy & Special Projects in El Segundo, California
OVERVIEW OF POSITION:
Responsible for serving as a vital consultant in the development and execution of a variety of strategy and operational projects for HealthCare Partners’ (HCP’s) Independent Practice Association (IPA) network. Primarily focused on: Scoping, planning, and managing projects; business case analyses; collaboration among departments; and operating process improvement opportunities and implementation. Leverages prior experience with health systems and/or medical groups. Performs complex activities independently as directed by Senior Executive Team or project sponsor(s).. Interacts extensively with senior executives across all functional areas and key HCP teams.
Consistently exhibits behavior and communication skills that demonstrate HealthCare Partners’ (HCP) commitment to superior customer service, including quality, care and concern with each and every internal and external customer.
Accountable for defining, overseeing, coordinating and supporting projects and programs to improvement network performance.
Ensures that key decision makers are involved to the appropriate degree in the appropriate aspects of the projects.
Forecasts program benefits and costs, highlighting critical factors, risks, and key assumptions.
Confirms the organization’s commitment and readiness for change, customer ownership and accountability for taking advantage of the business benefits.
Performs cost analysis functions including ROIs, budgets, and other benefits analyses as required for program.
Escalates critical issues to business sponsor, committee(s), or work group(s) if necessary for appropriate and timely resolution as needed.
Facilitates strategic discussion with senior management and other key internal stakeholders in the development of plans to improve processes, outcomes and operational efficiencies.
Identifies performance improvement opportunities within the process or areas that require remediation.
Engages in analysis, development and execution of a project plan and implementation of operating policies to support all assigned projects.
Leads and directs projects that have an operational impact in functional areas within HealthCare Partners (HCP).
Identifies best practices, defines those practices and drives rollout across the organization.
Evaluates performance as part of specific focus areas and drives associated improvement.
Provides ongoing status reports regarding project activities to senior leadership and all impacted HCP functional areas.
Uses, protects, and discloses HCP patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards.
Performs additional duties as assigned.
Bachelor’s degree from a four-year college required.
Master’s degree in Business, Health Care Administration, Public Health or other relevant area required.
5 years experience in management consulting or investment banking.
3-5 years of relevant strategy or operations experience with managed care, medical groups, and/or health systems.
Experience with managed care business and financial models.
Early stage company experience.
Excellent problem-solving and analytical skills and impeccable business judgment.
Business case development, modeling, and presentation skills.
Excellent communication and interpersonal skills, with the ability to be personable yet persistent.
KNOWLEDGE, SKILLS, ABILITIES:
Strong PC-based business software skills (Access, Excel, PowerPoint, Word, Project, Visio) and other business tools.
Strong ability to collaborate with senior leadership and other department directors/managers to define business process issues, analyze operational efficiencies, implement creative solutions, and measure delivery of services.
Highly developed conceptual skills; able to synthesize information quickly; understands various industries and functions; and able to present material in an organized and clear manner.
Maintains a solid ability to problem solve and demonstrate clear critical thinking skills.
Exhibits strong writing skills with the ability to write concisely and in an organized manner.
Familiarity with change management strategies and tactical plans.
Excellent written and verbal communication and presentation skills.
Demonstrated skills working on and managing a variety of complex projects, designing solutions and handling direct customer contact.
Strong organizational skills.
Promotes effective team dynamics and successful collaboration.
Demonstrated ability to exercise initiative, independent judgment and be a self-starter.
Identifies and implements change management strategies and tactical plans that cross the organization’s functional barriers.