Farmers Insurance Program Manager II or III in Woodland Hills, California
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Manages staff, including other program managers; Plans and controls day to day project activities and budgets; Implements IT governance; Manages customer relationships, enabling commitment; Works with business unit to define needs and arranges appropriate resources; Coordinates delivery of work from all suppliers for multiple projects / programs, including risk, quality, change management, schedule, and financial management; Accountable for work development of work orders/cost estimates to/from suppliers, Acceptance Criteria and User Acceptance Testing; Monitors and manages achievement of SLA with suppliers and ISP; Coordinates communication, escalation, and financial impact management, when SLAs are not met.
/ Candidate qualifications will be reviewed against the requirements for the associated levels of this positions core function. /
Essential Job Functions
/Key Tasks for Position Level I:/Coordinates delivery of work from all suppliers involved in a small scale / sub-project; Facilitates issue resolution; Reviews and approves vendor invoices/expenditures. Works with business unit to define critical business needs and arranges appropriate resources. Is accountable for work request evaluation and authorization, development and submission of work orders, as well as review of cost estimates from the suppliers. Is accountable for Acceptance Criteria and execution of Acceptance Testing at program level. Is responsible for project level planning, monitoring and reporting on project performance. Signs off on project deliverables; Performs internal project close down; Conducts Post-Implementation Reviews. Liaisons with the Application Architecture team, ISP, third parties, as necessary. Performs as the team lead / supervisor, where assigned.
/Position specific Key Tasks for Position Level II,/in addition to the above: Is responsible for the delivery of large scale projects to the business including risk, quality, and change management, system dependency touch points, schedule and financial management. Performs as the administrative manager of retained staff including business analysts, Subject Matter Experts, and Support Services staff.
/Position specific Key Tasks for Position Level III,/in addition to the above: Is responsible for the delivery of multiple projects / programs to the business including risk, quality, and change management, system dependency touch points, schedule and financial management. Monitors and manages achievement of SLAs with suppliers and ISP, as they pertain to his/her respective area(s); Coordinates communication, escalation, and financial impact management, when SLAs are not met.
*Education Requirements: *Bachelors degree or equivalent or specific Relevant experience.
*Experience Requirements: *Level III: 5 years in an IT environment, including 2 years in a managerial role or 1 year as a Program Manager II.
Special Skill Requirement
May require occasional traveling regionally or globally. Excellent written and oral communication skills in local language. Able to actively take part in meetings and conferences and communicate effectively. Capable of composing reports and technical explanations.
/Farmers is an equal opportunity employer, committed to the strength of a diverse workforce./
Job: *Information Technology
Organization: *Farmers Insurance
Title: Program Manager II or III
Location: California-Woodland Hills
Requisition ID: 170007OO