Robert Half Accountemps Collections Specialist in Woodland Hills, California
Summary The duties of a Collections Specialist include collection calls and/or correspondence in a fast paced goal oriented collections department. Key Responsibilities · Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos. · Accountable for reducing delinquency for assigned accounts. · Perform other assigned tasks and duties necessary to support the Accounts Receivable Department. · Enlist the efforts of sales and senior management when necessary to accelerate the collection process. · Must communicate follow up effectively with sales department regarding customer accounts on a timely basis. · Establish and maintain effective and cooperative working relationships with dealers and sales. Essential Functions · Weekly and monthly reporting to direct supervisor · Monthly Delinquency notices · Processing monthly credit memos and the appropriate reporting · High volume phone calls to assigned delinquent customers · Manage customers on the shutdown report · Reconcile customer disputes as they pertain to payment of outstanding balances that are due · Provide excellent considerate customer service to dealers and sales · Internal and External customer interface · Meet defined department goals and activity metrics
Required Skills 3-5 years High Volume corporate Collections experience. Knowledge of Billing and Collections procedures Accounts Receivable knowledge/experience a plus Strong attention to detail, goal oriented Experience with QuickBooks a plus Commitment to excellent customer service Excellent written and verbal communication abilities Ability to prioritize and manage multiple responsibilities
Accountemps matches highly skilled professionals with accounting finance jobs at the best companies on a temporary and temporary-to-hire basis. Our mission is to provide you with a rewarding finance or accounting job that is well matched to your professional skills helping you to advance in your career. Our experience, combined with the resources of our worldwide network of offices, makes Accountemps a great resource for your career. We offer excellent opportunities to find temporary accounting and finance jobs for all experience levels. From accounting clerks and bookkeepers to accounts payable and staff accountants, we can provide you unparalleled access to exciting career opportunities. But don't take our word for it. Our company once again was named first in our industry on Fortune® magazine's list of "World's Most Admired Companies" (March 1, 2017), and 9 out of 10 of our customers would recommend our service to a colleague.
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