DaVita Inpatient Coordinator in TORRANCE, California
Responsible for providing centralized front office support to the Inpatient Team (IPT) by collaborating with inpatient care managers, hospitalists, and patients to prevent and reduce hospital readmissions and effectively transition patients from the inpatient to the outpatient setting. Responsibilities include census management, setting appointments, arranging home health services, DME services, patient transportation, and coordinating and communicating patient discharge plans.
Consistently exhibits behavior and communication skills that demonstrate HealthCare Partners’ (HCP) commitment to superior customer service, including quality, care and concern with each and every internal and external customer.
Schedules PCP and Specialist follow-up appointments as directed by the Care Manager and communicates with patients in both hospital and home settings to coordinate and/or reschedule appointments.
Interacts with Home Health agencies and DME companies and utilizes HCP Connect to arrange for transportation and necessary services for patients discharging from hospitals and SNFs.
Establishes and maintains working relationships with hospital and SNF and manages daily census and discharge summaries.
Conducts post-discharge patient surveys to determine if any additional patient interaction i.e. instruction regarding medication, or if PCP or Care Manager intervention is needed to prevent re-hospitalization.
Processes monthly custodial patients and contacts SNFs to determine patients’ custodial status and updates authorization as needed.
Utilizes Health Plan Web sites, IDX, and HCP Connect to obtain patient benefit information and to determine eligibility status.
Utilizes IDX for Group PCP scheduling and entering inpatient authorizations.
Updates and maintains daily census using the Patient Keeper system.
Process discharge summaries and other documents in K2 to ensure timely delivery to PCPs.
Processes follow-up Emergency care requests from Patient Support.
Participates in regional and hospital pilot projects.
Uses, protects, and discloses HCP patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards.
Performs additional duties as assigned.
- 1 or 2 years of post-high school education or adegree from a two-year college.
Over 1 year and up to and including 3 years ofexperience in a healthcare setting (doctor’s office, patient care).
Over 2 years of customer service experience in ahealthcare environment.
Multi-line telephone experience.
- Over 3 years of experience in a healthcare setting(doctor’s office, patient care).
KNOWLEDGE, SKILLS, ABILITIES:
Proficient in Microsoft applications (Outlook,Word, Excel).
Strong data entry skills.
Ability to type 35 - 40 wpm.
Ability to work in rotating shifts.
Ability to operate a multiline telephone system.
Excellent verbal and written English communicationskills.
Excellent telephone skills and telephone etiquette.
Ability to handle difficult customer situations ina positive manner.
Ability to maintain composure in a challengingsituation.
Ability to interact with external healthcareprofessionals in a variety of settings.
Intermediate knowledge of medical terminology andmedical coding (advanced preferred).
Excellent problem-solving skills.
Organized and detail-oriented and task –oriented.
Self motivated, team player, positive attitude.
Ability to adapt to changing duties and work in afast-paced environment.
Bilingual preferred (English/Spanish,English/Chinese, English/Korean, etc).
DaVita Medical Group manages and operates medical groups and affiliated physician networks in California, Colorado, Florida, Nevada, New Mexico, Pennsylvania and Washington. A leading independent medical group in America, DaVita Medical Group has over two decades of experience providing coordinated, outcomes-based medical care in a cost-effective manner. As of June 30, 2017, DaVita Medical Group’s teammates, employed clinicians and affiliated clinicians provided care for approximately 1.7 million patients. DaVita Medical Group’s leadership development initiatives and social responsibility efforts have been recognized by Fortune, Modern Healthcare, Newsweek and WorldBlu.
DaVita Medical Group is an equal opportunity/affirmative action employer. As such, DaVita Medical Group makes hiring decisions solely on the basis of qualifications and experience, and without regard to age, race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.
We maintain a drug-free workplace and perform pre-employment substance abuse testing and background verification checks.
DaVita Medical Group will consider qualified applicants who have criminal histories in a manner consistent with the law.
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Primary Location CA-TORRANCE - 90503
Req ID: 338404