Robert Half Technology Desktop Support Level 2 in Sherman Oaks, California
Tech Candidates – Level 2
Excellent customer service and communication skills
Experience and technical background in Windows and Apple systems o At least 3 years of onsite customer level 2/3 support o Deployments, break/fix, troubleshooting o SSCM and Bitlocker experience a plus o Experience with Remedy, ServiceNow (huge plus) or other ticketing system o Need to have face to face end user support exp. o Environment: 80% dell, Windows 7 OS
Take ownership and drive assignments to completion
Customer-facing experience, acting as the customer advocate within the company.
Willingness to work shifts based on customer requirements o Have needs at different times o Willing to work 2nd 3rd shifts
Technology doesn't change the world. People do.
As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.
Leader among IT staffing agencies
The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.
We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.
Apply for this job now or contact our branch office at 888.674.2094 to learn more about this position.
All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.
© 2017 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.
Req ID: 04810-9500826780
Functional Role: Account Executive/Staffing Manager
City: Sherman Oaks
Postal Code: 91403
Requirements: I. Job Purpose/Objective Using documentation and computer knowledge analyzes and resolves problems relating to 1. Operating System (Macintosh + Windows) 2. Desktop and Laptop Hardware 3. Portable PC hardware 4. Peripheral hardware Duties may include hardware remedial maintenance, preventive maintenance, installation and moves of equipment and related devices. II. Essential Job Functions 1. Install desktops, laptops, printers, and peripherals. 2. Use diagnostic utilities to troubleshoot computer hardware. 3. Perform remedial repair and preventive maintenance. 4. Manage replacement parts inventories to meet service levels. 5. Customize desktop hardware to meet user specifications and site standards. 6. Follow standard Helpdesk operating procedures; accurately log and resolve all tickets using ServiceNow III. Additional Job Functions 1. Hardware configurations and setup. 2. Installation of Desktop operating systems. 3. Research and apply technical resources. 4. Perform other related duties as may be required. IV. Working Conditions/Job Environment 1. Degree of physical demands (strength) usually associated with this position. Able to lift 50 pounds 2. Environmental conditions (physical surroundings and hazards) usually associated with this position.