MUFG Union Bank Senior Program Manager, Vice President in Monterey Park, California

Discover your opportunity with Union Bank® and become a part of one of the world’s leading financial groups. Union Bank is a member of Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world with total assets of over $2.4 trillion (as ranked by SNL Financial, April 2016) and 140,000 colleagues in nearly 50 countries. In the U.S., we’re 13,000 strong, working together to positively impact every customer, organization, and community we serve. At Union Bank, we aim to be the premier and most-trusted West Coast bank, serving customers with high-touch, local delivery and global capabilities as we leverage our rich, 150-year history. This is all part of our inclusive, high-performing culture supported by competitive Total Rewards, including our cash balance pension plan. Join a team that’s working to fulfill its vision to be the world’s most trusted financial group.


Reporting to the Managing Director of Regional Bank Customer Experience/Enterprise Customer Feedback, the Senior Program Manager is responsible for filling multiple roles within a dynamic enterprise management team. Manage small and large programs or projects from inception to implementation in support of Enterprise and Regional Bank strategic program initiatives. Provide direct program and project management support to the Customer and Employee Experience Division. Provide program and project management advisory and support services for strategic initiatives across other bank Program Offices. Major responsibilities include:

  • Responsible for leading a program, consisting of multiple projects, as needed, in support of strategic business initiatives.

  • May directly manage multiple projects as needed, including strategy, project plan development, coordination of project team, deliverables, testing, and implementation.

  • Manage multiple projects and/or programs concurrently.

  • Develop and maintain complex project plans and manage work according to defined methodologies.

  • Direct and advise PMs in support of project/program objectives.

  • Plan and lead the execution of complex, cross-functional implementations or integrations (including Command Centers, issue management, escalation, management communications, KPI tracking and reporting).

  • Provide direct support and/or liaison activities for other programs and initiatives, including project management, project planning, audits, vendor selection, contracts, and project execution support.

  • Investigates and develops resolution of complex business or project issues, including analysis, solution facilitation and development, approval, management communication, and implementation.

  • Responsible for implementation and/or administration of project governance requirements.

  • Provide feedback for process improvement, lessons learned, program enhancements, and strategic alignment with business or other programs.

  • Serve as business Subject Matter Expert as appropriate.

  • Perform direct project intervention/turnaround activities for key initiatives.

  • Provide testing, simulation or implementation support and coordination as needed, using standard practices developed for M&A integrations to ensure high quality project execution.

  • Develop and deliver management and project-related presentations as needed.

  • Assist the Department Manager with direct program management activities, as needed.

  • Assist with Sr. Management reporting and support, as needed.

At a minimum, the right candidate should meet the following criteria:

  • 5-10 years of demonstrated mastery and direct work experience in leading and project managing large, complex, and strategic initiatives that cross company business lines.

  • Program management experience, including management of multiple projects, multiple program work streams, or multiple PMs in a program office environment.

  • Direct experience in business analysis, project leadership, and management skills.

  • Demonstrated ability to lead large teams - through prior management experience with 10 direct reports and/or project/program management experience.

  • Understanding of project life cycles and project management tools, and direct experience with project execution through the complete life cycle.

  • Merger and Acquisition integration experience, or Large project implementation planning and execution experience, including development and leadership within a complex go-live environment.

  • In depth understanding of banking business, including customer strategies, business practices, operations, technology and/or support organizations.

  • Customer Experience and Service background preferred

Communications requirements

  • Excellent verbal and written skills with any level of stakeholder, including top level executives.

  • Ability to communicate complex issues and ideas with absolute precision and clarity.

  • Ability to communicate effectively within all levels of the organization and externally with vendors.

  • Ability to prepare and present formal management presentations - comfortable and confident with Sr. Management-level communication.

  • Ability to organize and conduct effective meetings appropriate for the topic.

  • Ability to recognize and effectively communicate a course of action on difficult projects.

  • Ability to provide help and guidance to project team members on matters of communication, including intervention or corrective action as needed.

Working Relationships

  • Excellent ability to work with all levels of the organization and externally with vendors.

  • Ability to work independently and with teams.

  • Ability to develop effective interpersonal networks within the organization.

  • Ability to provide help and guidance to project team members on all matters of project management.

  • Ability to provide direct and open feedback on project/program status, issues, risks or problems while maintaining positive personal and business relationships.

  • Effective management skills in a matrix environment where project team members report to other organizations.

  • Ability to proactively identify critical risks to project success and facilitate the development of mitigation plans, often while working through others.

  • Excellent personal time management skills.

  • Requires professional work that includes knowledge of general management principles and practices and a good understanding, use, and application of concepts, theories, principles, practices & terminology relevant to required activities.

  • Demonstrates ability to organize well-coordinated and organized programs and/or projects.

  • Prioritizes work, resolves routine conflicts and issues.

  • Delivers all work product with minimal errors and omissions (e.g., grammar is correct and professional, formatting is clean, key subjects are thought through and addressed appropriately, etc.).

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.

We are proud to be an Equal Opportunity / Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives, and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category.

Job: Operations

Title: Senior Program Manager, Vice President

Location: CALIFORNIA-Monterey Park

Requisition ID: 10015775-WD