Cedars-Sinai Patient Service Rep II in Los Angeles, California
Requisition #: 27760
Working Title: Patient Service Rep II
Business Entity: CSMC - Cedars-Sinai Medical Center
Cost Center # - Cost Center Name: 0707801 - Heart Institute Ambulatory
City: Los Angeles
Job Category: Clerical/Administrative
Job Specialty: Administrative Assistant
Position Type: Regular-F/T
Shift Length: 8hr
Hours: 8:30am - 5pm
Days: Monday - Friday
Shift Type: Day
Job Posting: Every Skill. Every Effort. Everything We Have.
At Cedars-Sinai, we’re driven by a collective spirit of innovation and the challenge to continuously improve. Above all, we share a passion for helping others. Day after day, from department to department, our people give their all to create a community unlike any other. This is just one of the many reasons U.S. News & World Report has named us one of America’s Best Hospitals—and now we invite you to join us. From working with a team of world-class professionals to using state-of-the-art facilities, you’ll have everything you need to do something incredible—for yourself, and for others.
The Patient Service Representative II (PSR II), following established practices, policies and guidelines, provides clerical and administrative support/duties while handling high volume of patient coordination and complex scheduling in the licensed clinics at Cedars-Sinai Medical Center.
The PSR II is cross-trained to cover multiple providers and is a resource. Duties may include:
- answering incoming telephone calls
- scheduling and authorization for appointments, coordination of procedures/tests and other ancillary services
- patient check-out and rescheduling of follow-up appointments
- training for new PSRs
- insurance verification functions
- chart/medical records preparation
- sorting and deposition of mail and patient information
This PSR II must function at a high-level and have a thorough understanding of the PSR role. Applies a detailed knowledge of the areas of assigned responsibility, and a general knowledge of the ambulatory/outpatient physician setting and its interrelation with the larger Health System organization, while ensuring the timely completion of work assignments in accord with established timelines.
Note: New Hires must successfully pass a background check, a prohibited substance screening and a pre-employment health screening.
Education Certifications/Licensure Experience Physical Abilities Educational requirements & Experience:
•High School (G.E.D.) graduate required. Two (2) years college preferred.
•General understanding of Medical Terminology, Medical Terminology coursework preferred.
•Minimum 2 years experience working with insurance companies and obtaining authorizations required.
•Previous work experience in a healthcare, ambulatory or outpatient setting or physician’s office, preferred.
•Strong interpersonal, written and oral communication skills for interacting with patients, payors, physicians and other CSHS customers.
•Must possess a minimum computer competency comprised of a working knowledge of Windows or a comparable system (specifically including keyboarding and mouse skills). Must additionally possess a working knowledge of basic word processing. E-mail browsers and on-line internet access.
•Knowledge and understanding of the organization, functions, policies and procedures of the outpatient physician clinic and the relationship with the larger Cedars-Sinai Health System and the ability to apply the knowledge to the work of the office and/or comparable experience.
•Experience demonstrating the ability to handle multiple tasks frequently with short timelines, to prioritize and organize work and to complete assignments in a timely, accurate manner.
•Ability to interact effectively with Directors, Managers, internal staff, patients, physicians and representatives of outside agencies.
•Demonstrated ability to work well as a team player and independently.
•English language proficiency. Bi-lingual preferred/helpful.
Physical Demands: (e.g., lifting, standing, walking)
•Employee must be able to sit in front of a computer approximately 90% of their scheduled day to perform clerical and administrative functions.
•Sitting, walking, standing, and lifting up to 25 lbs.
•Exposure to normal office noise.
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Cedars-Sinai is an EEO employer. Cedars-Sinai does not unlawfully discriminate on the basis of race, religion, color, national origin, citizenship, ancestry, physical or mental disability, legally protected medical condition (cancer-related or genetic characteristics or any genetic information), marital status, sex, sexual orientation, gender identity, gender expression, pregnancy, age (40 or older), military and/or veteran status or any other basis protected by federal or state law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
Cedars-Sinai will consider for employment qualified applicants with criminal histories, in accordance with the Los Angeles Fair Chance Initiative for Hiring.