Cedars-Sinai Patient Service Rep II in Los Angeles, California
Requisition #: 27606
Working Title: Patient Service Rep II
Business Entity: CSMC - Cedars-Sinai Medical Center
Cost Center # - Cost Center Name: 0707590 - OCC-Clinic Exams
City: Los Angeles
Job Category: Clerical/Administrative
Job Specialty: Administrative Assistant
Position Type: Regular-F/T
Shift Length: 8hr
Hours: 8:30am - 5pm
Days: Monday - Friday
Shift Type: Day
Job Posting: Every Skill. Every Effort. Everything We Have.
At Cedars-Sinai, we’re driven by a collective spirit of innovation and the challenge to continuously improve. Above all, we share a passion for helping others. Day after day, from department to department, our people give their all to create a community unlike any other. This is just one of the many reasons U.S. News & World Report has named us one of America’s Best Hospitals—and now we invite you to join us. From working with a team of world-class professionals to using state-of-the-art facilities, you’ll have everything you need to do something incredible—for yourself, and for others.
Summary of Essential Job Duties:
The Patient Service Representative II (PSR II), following established practices, policies and guidelines, provides clerical and administrative support/duties while handling high volume of patient coordination and complex scheduling in the licensed clinics at Cedars-Sinai Medical Center. The PSR II performs administrative support for the Breast Medical Oncologists requiring the use of discretion, judgment, and specific department or divisional assignments requiring regular use of organizing, coordinating, and problem solving skills.
The PSR II is cross-trained to cover multiple providers and is a resource. Duties may include answering incoming telephone calls; scheduling and authorization for appointments, coordination of procedures/tests and other ancillary services; patient check-out and rescheduling of follow-up appointments; training for new PSRs, insurance verification functions; chart/medical records preparation; and sorting and deposition of mail and patient information. This PSR II must function at a high-level and have a thorough understanding of the PSR role. Applies a detailed knowledge of the areas of assigned responsibility, and a general knowledge of the ambulatory/outpatient physician setting and its interrelation with the larger Health System organization. Ensures the timely completion of work assignments in accord with established timelines.
Note: New Hires must successfully pass a background check, a prohibited substance screening and a pre-employment health screening.
Education Certifications/Licensure Experience Physical Abilities Educational Requirements:
- High School Diploma
- Minimum 2-3 years prior Medical Secretary experience in a hospital or private physician’s office required
- Organizational skills and handle diverse tasks simultaneously
- Communicate effectively orally and in writing
- Excellent interpersonal skills
- Knowledge of Medical Terminology preferred
- Normal physical requirements for routine administrative responsibilities carried out at a desk
- Frequent walking
- Ability to lift up to 20 pounds
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Cedars-Sinai is an EEO employer. Cedars-Sinai does not unlawfully discriminate on the basis of race, religion, color, national origin, citizenship, ancestry, physical or mental disability, legally protected medical condition (cancer-related or genetic characteristics or any genetic information), marital status, sex, sexual orientation, gender identity, gender expression, pregnancy, age (40 or older), military and/or veteran status or any other basis protected by federal or state law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
Cedars-Sinai will consider for employment qualified applicants with criminal histories, in accordance with the Los Angeles Fair Chance Initiative for Hiring.