Volunteers of America Los Angeles Intake Worker - (Pathways to Home) in Los Angeles, California

About Us: Volunteers of America of Greater Los Angeles is a large, national not-for-profit organization founded in 1896. We provide a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at www.voala.org.

Pathways to Home is a 14-Hour Emergency Year-Round Shelter serving the homeless population in Los Angeles and South Los Angeles. This program provides temporary shelter, onsite case management, a computer center, and permanent housing referrals.

Responsibilities: The Intake Worker:

• Responsible for keeping records of incoming clients in logs and HMIS system • Assists clients with obtaining case management, benefits and Worksource services as well as other shelter services; assists with necessary paperwork • Greets clients, guests and visitors; notifies appropriate employee and maintain needed logs and other paperwork; assigns client to a case manager • Assists clients with clothing needs; distributes meals and meal tickets to clients • Prepares and generates daily reports; analyses data and prepares special reports as needed • Other duties as assigned

Requirements: • High school diploma or GED • Must be able to pass a drug test (except when undergoing documented medical treatment) • Minimum of 1 year of experience as an intake specialist • Training in and working knowledge of HMIS • Proven ability to interact positively with diverse groups of client population with varying education and economic backgrounds

Additional Requirements: • Proven familiarity with homelessness and related issues a plus • Must have access to reliable transportation • Computer literate (typing 30 words per minute) • Bilingual preferred

VOALA is an Equal Opportunity Employer