Robert Half Technology Desktop Support ll in Los Angeles, California

Desktop Support Robert Half Technology is seeking a skilled Desktop Support Technician in Los Angeles, California! Desktop Support Technician responsibilities include: Providing level 2 and 3 support to internal users via phone, remote control tools and email for a wide range of hardware and software technology issues in a high volume, fast paced environment. Conduct Initial triage of incoming end-user computer issues and problems. Requires quick problem/issue identification. Formally document all problem tickets per a predefined, standardized process. Accept responsibility/ownership for all assigned problem tickets from creation to resolution or to the point of escalation.

Technology doesn't change the world. People do.

As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.

Leader among IT staffing agencies

The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.

We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.

Apply for this job now or contact our branch office at 888.674.2094 to learn more about this position.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

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Req ID: 04810-9500777612

Functional Role: Desktop Support

Country: USA

State: CA

City: Los Angeles

Postal Code: 90003

Compensation: DOE

Requirements: Requirements Desktop Support Technicians must have: 1-3 years previous experience in a fast paced high call volume technical help desk position. Knowledge of network concepts, Windows XP/7 Microsoft Office and Active Directory required. Excellent communication skills required. Must have experience using remote desktop tools. Experience with helpdesk call tracking systems required. Must have working knowledge of Microsoft applications and operating systems as well as troubleshooting methods. Administrating Active Directory, adding/deleting users, password resets, and administering group policies. Knowledge and experience using ticketing systems. A+ certification highly desired. If you are interested, please send your updated resume to Johnathan.wood@rht.com or call me directly at (949) 623-2673