Randstad Customer Service Representative in Los Angeles, California
Customer Service Representative
location:Los Angeles, CA
salary:$15.26 per hour
date posted:Friday, August 4, 2017
job type:Temp to Perm
We are looking for a Customer Service Representative to join a leading supply chain solutions provider located in the heart of Downtown Los Angeles. The Customer Service Representative must have a passion to serve customers and provide the highest quality of service to each client. The client is looking to Interview candidates on Monday and Tuesday August 7-8. There's a limited amount of openings with the opportunity to receive a full time offer with the company. If you got what it takes and you're looking for that opportunity to shine then apply to this position directly. We will conduct phone screening with all applicants.
MUST HAVE PREVIOUS CUSTOMER SERVICE EXPERIENCE. DISPATCHER OR LOGISTICS BACKGROUND IS A PLUS!!
Assist customers and business partners concerning product deliveries, returns, and exchanges.
Diagnose, assess and resolve problems or issues in a timely fashion.
Communicate with customers when necessary, regarding shipments delay or other information required to process orders.
Process delivery order changes or cancellations.
Help initiate orders for replacements parts or correct errors (shortages, wrong item shipped, etc.).
Monitor progress of U.S. delivery routes.
Complete forms and determine required changes for service requests.
Obtain customer feedback.
Scan anti-tip and haul-away pods and verify stamps are completed correctly.
Other duties assigned to meet business needs.
Working hours: 9:00AM-3:00PM
Knowledge, Skills, and Abilities
English/Spanish bilingual preferred.
Strong customer service skills and experience.
Ability to communicate with internal and external customers in a professional manner.
Exceptional attention to detail.
Ability to use logic and problem-solving skills to resolve issues.
Clear and concise verbal and written communication and comprehension skills.
Ability to work independently under tight deadlines in a rapidly changing environment.
Intermediate to advanced computer skills: web-based applications, and MS Office.
Ability to handle stressful situations resulting from high volume of phone calls, technical problems, frustrated customers and changes in departmental priorities or procedures.
Ability to perform routine mathematical calculations.
Strong organizational and multi-tasking skills.
One year of customer service experience, preferably in a call center environment.
High School diploma or GED is required.
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law. We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.