PwC Advisory Customer Digital Manager in Los Angeles, California
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PwC Advisory helps our clients with their most challenging imperatives from strategy through execution. We combine the breadth of knowledge of over 48,000 global professionals with deep industry knowledge to deliver custom solutions for our clients. We work with the world's largest and most complex companies and understand the unique business issues and opportunities our clients face.
Our clients are focused on improving business performance, responding quickly and effectively to crisis situations, and extracting value from transactions. Our growing Consumer Markets industry team provides strategy, management, technology and risk consulting services to help a diverse set of clients around the world anticipate and address their most complex business challenges. This industry vertical team includesâ€‹ Consumer Products, Retail, Travel andTransportation clients.â€‹
Our Customer consultants help clients to shape their businesses through customer experiences â€“ building bridges between digital and analog, delivering personal and contextual experiences powered by technology and analytics, and driving the total experience by engaging the customer, product, partner and employee experiences.
We use our capabilities in Experience Design, Marketing, Sales, Service, Pricing and Customer Analytics to help our clients better understand the customer, generate sustainable growth and expanded market share, and be always on in an experience economy.
Minimum Year(s) of Experience: 5
Minimum Degree Required: Bachelor's degree
Demonstrates extensive subject matter knowledge in digital change: mobile, digital marketing / demand generation, user experience, digital payment methods, or digital or ecommerce (B2B and/or B2C). Additional experience in business operations modeling, design and implementation is a plus. Demonstrates team leader abilities with a proven record of success managing digital change efforts to identify and address client needs: communicating value propositions; managing resource requirements; preparing and coordinating complex written and verbal materials; managing project workflows and budgets. Demonstrated record of success building and sustaining client relationships using networking, negotiation and persuasion skills to identify potential new digital opportunities. Proven extensive knowledge of digital related technologies and how they impact the overall digital strategy. Demonstrates thorough successful interactions with senior management in client organizations, especially within digital change in the customer space.
Demonstrates extensive abilities and/or a proven record of success, managing a team around efforts with identifying and addressing client needs: building, maintaining, and utilizing networks of client relationships and community involvement; communicating value propositions; managing resource requirements, project workflow, budgets, billing, collection; and preparing or coordinating complex written and verbal materials. Demonstrates thorough management abilities as a leader of a project team that include the following: -Writing, communicating, facilitating, and presenting cogently to and/or for all levels of industry audiences, clients and internal staff and management; and reviewing the work of team members. -Leveraging customer digital knowledge and analytical skills, especially as it relates to project management, project facilitation, and the development of client proposals. -Researching and analyzing pertinent client, industry, and technical matters, including leveraging the ability to problem-solve, prioritize, and manage multiple tasks simultaneously for self and others. -Proven record of success demonstrating the ability to self-motivate and take responsibility for personal growth and development while mentoring junior members of the team. -Proven extensive analytical skills with the ability to translate complex problems into simple and actionable tasks. -Prior consulting experience in a large firm
All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law.