Nestle Retail Coffee Trainer in Glendale, California

Nestl Nespresso SA is the pioneer and reference for highest-quality portioned coffee. The company works with more than 70,000 farmers in 12 countries through its AAA Sustainable Quality Program to embed sustainability practices on farms and the surrounding landscapes. Launched in 2003 in collaboration with The Rainforest Alliance, the program helps to improve the yield and quality of harvests, ensuring a sustainable supply of high quality coffee and improving livelihoods of farmers and their communities.

Headquartered in Lausanne, Switzerland, Nespresso operates in 69 countries and has more than 12,000 employees. In 2016, it operated a global retail network of more than 600 boutiques.

Come join our growing team, the taste of something better awaits you! Nespresso USA is seeking a Coffee Trainer to lead our customers through their Nespresso journey at our new Glendale boutique!

Key Responsibilities :

  • Reference point for all training matters linked to coffee

  • Provide on-going training and coaching to staff on the Nespresso trilogy (coffee, machines, and service)

  • Delivery of diverse in-boutique training sessions focusing on Coffee Expertise (e.g., coffee tastings)

  • Execution of regular assessments in order to track the success of the delivered trainings

  • Engage with customers using storytelling to help them explore their Nespresso coffee journey

  • Help other team members to develop their storytelling skills and personal narratives

  • Introduce customers to our various Grand Crus through engaging them in the art of coffee tastings

  • Create selling ceremonies with each customer to discover and develop their coffee preferences

  • Assist guests to experiment with coffee creations that they can create in their home

  • Act as an enthusiastic brand ambassador to advise guests on Nespresso products and services

  • Deliver a 360 client experience, introducing multiple product categories and services in an effort to maximize the potential sale

  • Actively manage and update the customer database

  • Assist with cleaning and dishwashing as needed

  • Adhere to cash operating procedures

  • Adhere to shift/work scheduling and planning

  • Participate in team meetings and contribute with new ideas and suggestions to further improve the operations

  • Assist with Boutique projects as needed

Qualifications

Requirements :

  • High School Diploma or GED required

  • 1+ years prior experience in retail, direct customer sales and service or hospitality preferred

  • Must complete the basic and advanced level of coffee training as outlined by Nespresso

  • Experience with successfully training, coaching, and/or influencing others is preferred

  • Strong interpersonal and communication skills

  • Ability to operate efficiently and effectively in a fast-paced environment

  • Must be comfortable with technology and troubleshooting technology

  • Must be able to be flexible and adapt to change

  • Able to manage individual productivity and take initiative

The Nestle companies are equal opportunity and affirmative action employers and are looking for diversity in candidates for employment: Minority/Female/Disabled/Protected Veteran

Category: Retail, Nespresso