Navigant VP, Operations, Hospital Revenue Cycle PFS - Navigant Cymetrix - Gardena, CA in Gardena, California

Navigant Consulting, Inc. (NYSE: NCI) is a specialized, global professional services firm that helps clients take control of their future. Navigant’s professionals apply deep industry knowledge, substantive technical expertise, and an enterprising approach to help clients build, manage and/or protect their business interests. With a focus on markets and clients facing transformational change and significant regulatory or legal pressures, the Firm primarily serves clients in the healthcare, energy and financial services industries. Across a range of advisory, consulting, outsourcing, and technology/analytics services, Navigant’s practitioners bring sharp insight that pinpoints opportunities and delivers powerful results. More information about Navigant can be found at

Navigant Cymetrix unites the strengths of four category-leading companies to address the complexities of today’s healthcare system. We design, develop and implement integrated, patient-centered solutions for sustained improvements in performance and profitability, working collaboratively across a spectrum of customers that encompasses hospitals, health systems, physician practice groups and payers.

The VP Operations, Hospital Revenue Cycle PFS and is responsible for developing, implementing and managing the efficiency and effectiveness of the patient financial services operations’ as well as all other customer services centralized in our processing centers. In addition, this position will work closely with leadership within Patient Access, Patient Financial Services, HIM and Consulting Services to provide new and emerging approaches to our clients’ business processes.

Essential Job Functions

  • Promotes a service-oriented culture and assure satisfaction with the quality and amount of support provided for functions, initiatives and projects

  • Continually seek ways and means for improving the delivery and support of revenue cycle activities and programs

  • Assure that all systems incorporate the principles of total and continuous quality improvement while exceeding the expectations of the customers

  • Assure satisfaction among customer groups with the quality and amount of support provided by monitoring and responding appropriately to outcomes and feedback

  • Understand the job functions of all Revenue Cycle staff, is aware of process flow across organization, and involves them, as appropriate, when recommended actions may impact their work functions

  • Hires a high performing team, assures ongoing training, coaching and mentoring

  • Accountable for meeting or exceeding Key Performance Indicators on a monthly basis

  • Assures that annual revenue and profit goals for his/her region are met or exceeded

Duties and Responsibilities

  • Responsible for a continual assessment of customer needs and potential solutions available through Navigant Cymetrix

  • Responsible for internal quality and performance monitoring to ensure that customer expectations are being achieved

  • Maintaining local employee satisfaction and retention

  • Requires a Bachelor’s degree in a related area of Revenue Cycle/Healthcare and or Technology or the equivalent in work experience

  • 10+ years of experience in the Revenue Cycle field or in a related area

  • Proficiency in Excel is required

  • Effective motivator and strong communication skills to interact with clients and employees

  • Ability to meet deadlines while working in a fast-paced environment

  • Strong monitoring, analysis and troubleshooting skills

Work Environment

  • Air Conditioned, Office Environment

  • 95% regular office hours, 5% nights and weekends as necessary

  • 5% – 10% Travel to client sites

  • Strong conceptual, as well as quantitative and qualitative analytical skills

  • Work as a member of a team as well as be a self-motivator with ability to work independently

  • Constantly operates a computer and other office equipment to coordinate work

  • Frequently travels by airplane, train or car as necessary to perform work at another location

  • Regularly uses close visual acuity and operates computer equipment to prepare and analyze and transmit data

  • Generally works in an office environment

The company offers competitive compensation packages including an incentive compensation plan, comprehensive medical/dental/life insurance, 401(k) and employee stock purchase plans.

Navigant does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Navigant and Navigant will not be obligated to pay a placement fee.

Navigant is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation.

Navigant will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.