Patterson Companies, Inc. Customer Service Rep in El Segundo, California

Overview:

Patterson Dental is seeking a Customer Service Representative to join our team. Our representatives are responsible for providing and maintaining a professional standard of service to our customers by responding to inquiries in a courteous and helpful manner. You will assist the customers in determining their professional needs when receiving or placing telephone calls.

Responsibilities:

Main Duties:

  • On the job training responding to inquiries from customers and sales personnel

  • Learn to determine the professional needs of customers when receiving or placing calls

  • Upgrades telephone orders

  • Introduces and promotes new products during calls

  • Researches and resolves customer problems relating to the merchandise department under guidance of lead customer service representative

  • Participates in and supports campaigns/promotions sponsored by the Marketing Department, Region and/or Branch

  • Expedites credits on merchandise returned from accounts

  • Performs other duties as assigned

Qualifications:

  • High school diploma or equivalent.

  • Previous customer service experience is required, along with excellent verbal/phone communication and organizational skills.

  • Dental product knowledge is helpful.

  • Working knowledge of personal computers is necessary.

Requisition ID 2017-5452

# of Openings 1

Job Locations US-CA-El Segundo

US-CA-El Segundo

Position Category Customer Service

Company Patterson Dental Supply, Inc.

Position Type Regular Full-Time

An Equal Opportunity Employer

Patterson Companies, Inc., is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.