Collabera Epic call centre application SME in Duarte, California

Epic call centre application SME

Location:Duarte, CaliforniaUS

Posted On:10/10/2017

Job Code:8458_Epic SME

Job Description

Job Title: Epic call centre application SME

Job Location: Duarte,CA

Duration: 9 Months

Job Description (Overview of Role):

• 4-5 years experience in IT support position

• Certified in IT Service Management

• Experience with EPIC EMR application or similar

• Experience with Incident, Problem, Knowledge Management ITSM processes

• Excellent customer service skills

• Strong verbal communication and problem solving skills

• Able to work in a fast-paced environment

• Familiarity with BMC Remedy Force (or other ticketing systems)

• Health provider environment knowledge a plus

Category:IT code:new

Area Code

91010

Job Requirements

Education

EPIC EMR, Incident, Management ITSM processes,Certified in IT Service Management

Preferred Skills: