Liberty Ambulance EMS Dispatcher - $1000 Sign-On Bonus in Downey, California
LIBERTY AMBULANCE is built on a foundation of respect, safety, and integrity. We are an organization of professionals focused on these basic principles to drive our business and stay connected.
We care deeply about setting high standards and reaching those goals; it's how we build relationships with our staff and our community. Liberty Ambulance partners with the largest healthcare organizations in Los Angeles and Orange County by providing ALS, BLS, and Critical Care services. It’s the support and trust in our employees that translates to compassionate care in the lives of the people we touch.
We want quality professionals to join our EMS family to better the lives of our customers, crew members, and communities. People wishing to join our team must show a professional commitment to duty, the ability to operate always with safety in mind, and be willing to help others just as you would take care of your own family members.
SIGN-ON BONUS UP TO 1000
REFERRAL BONUS UP TO $1000
WHAT WE OFFER
10 hour shifts
Full-time working 4 days per week
Overtime pay after 8 hours
Most paid time off offered in the industry--up to 5 weeks per year beginning the first year
PTO--up to 5 weeks your first year
Personnel in this position are directly responsible for properly deploying and monitoring the status and locations of all on-duty units. These individuals must use approved System Status Management techniques which ensures the efficient and appropriate use of those resources. Controllers serve as the first contact with callers and, therefore, will often be called upon to calm and direct the actions of lay persons, prior to the arrival of EMS personnel. Controllers must have intricate knowledge of the service area in order to ensure deployment of appropriate units and to provide direction to ambulance personnel. Due to the job being time driven applicants must possess the innate ability to perform several tasks at one time while maintaining a high level of accuracy.
High school diploma or GED
Maintain, on file, one of the following current and valid certifications: California State EMT, NAED EMD, or NAED ETC
Ability to prioritize multiple tasks; ability to work independently and as a team member.
Ability to employ discretion and confidentiality in sensitive areas.
Ability to read, interpret, and follow instructions in memos, letters and various documents.
Regular and predictable attendance.
Minimum 6 months experience with RightCAD procedures and techniques.
Thorough geographic knowledge of service areas.
Effective written and oral communications skills.
Effective interpersonal skills.
Ability to read, write, and speak English fluently.
Correct English usage, spelling, grammar, and punctuation.
Radio communication skills.
Speak clearly and concisely in an understandable voice via radio, telephone, and in person.
Must be able to pass a drug test and pass a criminal and civil court record check.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Performs all duties and functions of the Communications Center.
Demonstrates ability to type 35 words per minute.
Answers incoming administrative, non-emergency and emergency telephone lines in a courteous and professional manner.
Receives incoming calls, promptly ascertains proper levels of response, and allocates resources to match dynamic system demands.
Triages calls and enters accurate data into dispatch computer.
Enter all information in the appropriate fields of the CAD while paying special attention to business names, apartment names, apartment/suite number, gate codes, patient location, instructions to access the patient, and most importantly crew safety information
Interact with field units professionally over the phone and radio using proper etiquette and utilizing excellent customer service skills.
Familiar with response policies of client cities and the ability to interact with them professionally.
Monitor all radio traffic while simultaneously listening in the room for pre-alerts to incoming calls, pre-alerting units and putting units promptly on scene to maintain system compliance.
Constantly monitoring the system ensuring units are en route to post moves in a timely fashion and making sure other units are within an acceptable distance from post.
Give appropriate routing to units when needed. Have knowledge of how to get this information.
Identify and report field performance concerns to the Operations Manager.
Maintain knowledge of current or updated policies and procedures.
Controls radio traffic, dispatches waiting calls within 30 seconds.
Familiarize self with various group pages and use accordingly.
Manages System Status Plan and utilizes available units promptly to maintain the plan.
Maintains accurate status of field units.
Demonstrates working knowledge of CAD codes and functions.
Demonstrates knowledge of policies and procedures of the Communications Center.
Assists with routine maintenance of the Communication Center.
Provides pertinent and necessary info. to responding crew, such as necessary supports, cross streets, nature of call, etc.
Investigates and reports all time exceptions.
Updates system as trip progresses, adding mileage, diversions, problems encountered, etc.
Completes and submits daily status reports, including response time exceptions, response compliance, and unusual incidents, i.e. complaints, accidents, injuries, call-offs, etc.
Demonstrates ability to interact cooperatively with peers, supervisor, and other company personnel.
Assists with the training of new Controllers and Call Takers as directed by the Lead Controller and/or Communications Center Supervisor.
Demonstrates thorough geographic knowledge of all company service areas.
Dispatches Code 3 calls within 30 seconds.
Demonstrates accurate recording of unit status.
Demonstrates accurate and complete triage information in note field of call.
Demonstrates ability to properly cancel a previously scheduled trip.
Communicates activities of the shift to ensure smooth transition between shifts and to increase awareness of problems and concerns as they arise.
Night controllers shall accurately complete daily reports as assigned, and empty trash from file room, sink area, rest rooms, and dispatch and place in outside dumpster.
Track all turned down trips on appropriate form.
Advise appropriate management when supply of daily forms is running low.
Maintains a clear work area.
Adapt procedures accordingly following equipment or system failure.
Log in daily report book patients known to be in the hospital, having passed away (remove from on-going scheduled trips), and any other pertinent information. Read daily prior to the start of shift for any new items since last shift worked.
Document all crew changes and times crews go out of service on daily crew roster, and update crews and/or units in computer.
Performs other related tasks and duties as assigned.
Communications Center is staffed 24 / 7. May be necessary to work day, evening, weekend, holiday shifts, and may be called back or held over to maintain staffing levels. Controller/dispatcher is to be clocked in, in their seat at the work station, ready to take over at the appointed start time for their shift.
Must have the ability to perform the essential functions of this position with or without reasonable accommodations.
Completely and accurately fill out insurance pre-authorization form, as needed.
Monitor medical alarms and follow proper procedures for making contact(s).
Occasionally: Fatigue, boredom
Frequently: Intense tasks
Constantly: Repetitive tasks, high-pressure, high call volume, life and death.
Occasionally: Periods of high stress
Constantly: Works with and around others, face-to-face and verbal contact with others, shift work, extended day, inside, temperature changes, noise, and electrical equipment.
Occasionally: Complex writing
Frequently: Complex reading, clerical
Constantly: Simple reading and writing, memorization, analyzing, perception/computation, problem solving, simple math skills, judgment, erasing, and decision-making.
PHYSICAL REQUIREMENTS - Typically involve, but are not limited to:
Hearing and Speaking:
Hear, understand and respond to verbal information in person, by phone and by radio, including difficult to understand callers, and over background noise
Speak clearly and concisely in English
Hear, understand and respond using radio transmitters and receivers, radio consoles, telephone / radio headsets, multi-line telephone systems, and complex communications equipment
Seeing and Reading:
See, read and understand written information and instructions in all forms, including handwritten, hard copy or electronic communications formats
See and use all related communications equipment including radio transmitters and receivers, radio consoles, telephones/radio headsets, multi-line telephone systems, computer consoles, and data communications terminals
See color differentiation as necessary to distinguish color variations on maps, computer screens and radio consoles
Mental Acuity and alertness:
Understand, respond to, and apply complex concepts, information, and instructions including policies, procedures, laws, and regulations
Engage in frequent interpersonal interactions that are stressful or sensitive in nature
Handle difficult interpersonal interactions and complaints with tact and diplomacy
Manage and accomplish multiple priorities and diverse r4esponsibilities with a high level of accuracy
Think quickly, calmly, and clearly in emergency situations and apply judgment, discretion, and initiative in accomplishing work
Work under pressure, exercise good judgment, and make sound decisions in emergency situations
Maintain composure, alertness and concentration while working for extended periods of time
Manual dexterity and typing:
Extensive use of computers, keyboards, office equipment and similar specialized technical and electronic equipment commonly found in communication centers
Performing multiple tasks requiring manual dexterity at the same time
Sit for extended periods of time; stand or walk as necessary
Sit for extended periods of time particularly during high stress situations
Stretch, reach, or lift objects or materials that may be up to 10 pounds in weight
Reasonable accommodations may be made where possible to enable individuals with disabilities to perform the essential functions.