Travelers Field Property Claim Unit Manager in Diamond Bar, California
Field Property Claim Unit Manager
Primary Job Duties & Responsibilities:
Attract, Retain and Develop World Class Talent:
Proactive recruitment of talent; work with management establishing and implementing a strategic staffing strategy.
Effective orientation and on-boarding.
Manage staff performance; implement strategies and plans to address staff development; identify and address training needs on an ongoing basis; provide frequent performance feedback.
Work with management to develop and implement effective training, performance development and succession planning.
Effective retention planning; proactively manage and respond to turnover.
Effectively utilize reward system to distinguish top performers and significant achievements.
Provide Compelling Claim Services:
Employ proper claim handling techniques to protect the integrity of our brand and providing consistent service quality and streamlined processes to add value for our customers.
Develop and execute a strategic file management plan that achieves optimal file resolution and business results.
Provide face-to-face and written guidance to ensure effectiveness, engagement, accuracy and efficiency.
Review new notices, ensuring claims are assigned to staff with appropriate skill sets.
Conduct quality file reviews per office/ best practices guidelines.
Conduct ride-along inspections/ reinspections with claim professionals to provide coaching and feedback.
Establish/follow up on file reviews per diary instructions, conducting additional reviews (i.e. 180, 360 day reviews), as necessary.
Implement strategies and initiatives to improve file quality, customer service and manage costs.
Drive the Information Advantage:
- Successfully leverage data, management information and technology to identify and make the most of opportunities to support business strategies and improve results
Achieve Optimal Solutions:
Focus on resolution and process improvement, fulfilling all obligations while maximizing cost effectiveness, helping the business understand drivers, trends and product stress points and helping our partners attract and retain business.
Operate within agreed upon expense budget to achieve optimal business results through productivity, appropriate resource allocation, inventory management and loss adjustment expense.
Partner for Mutual Success:
Develop and maintain effective relationships with colleagues, business partners, customers, agents, regulatory agencies and others to achieve organizational goals and create better outcomes.
Participate in business meetings and agency visits as required.
Other duties as assigned.
Job Opening ID:
Environmental Exposure to Excess Noise (Occasionally)
Exposure to Dirt, Dust, Fumes, Smoke, Gases, or Other Irritating Substances (Occasionally)
Exposure to Variable Weather Conditions (Frequently)
Work Schedule may include weekend work hours (Occasionally)
Other Travel (Occasionally)
This position will require participation in our Catastrophe Response Program which could include deployment away for a minimum of 16 days which includes 2 travel days to assist our customers in other states.
Equal Employment Opportunity Statement:
Travelers is an equal opportunity employer.
Job Specific & Technical Skills & Competencies:
Leading the Business:
Executes Business Strategy
Attract Top Talent
Maximize Individual Performance
Holds Others Accountable
Creates and Sustains a Dynamic Workplace
The candidate should live in Los Angeles County. Ideal locations include: San Fernando Valley, San Gabriel Valley, and Los Angeles.
Under general direction and as a member of the local line of business (LOB) management team, responsible for product quality and performance for a specific team of Outside Property claim professionals. Provide guidance and direction to direct reports through a continuous process of management involvement and frequent claim file review. Serve as a field representative for the Home Office Property product, as requested. Reinforce Property Vision, Strategies, and Objectives through word and action. Select, lead, mentor, performance manage and develop staff. This job manages staff.
Education, Work Experience & Knowledge:
Bachelors degree preferred. Claim management experience preferred.
Operates standard office equipment: Frequently
Sitting (can stand at will): Frequently
Lifting items up to 36-50 pounds: Occasionally
Climbing unprotected heights (ladder, rooftop, stairs, loading dock): Occasionally
Use of Keyboards, Sporadic
Working in a confined or restricted area: Occasionally
Note - While specific territory or day-to-day responsibilities may not require an individual to climb a ladder, the incumbent must be capable of safely climbing a ladder when deploying to a catastrophe or ride-alongs which is a requirement of the position.
Additionally must be able to access and inspect all areas of a dwelling or structure which is physically demanding requiring the ability to carry, set up and climb a ladder weighing approximately 38 to 49 pounds with a safety weight rating of up to 300 pounds (safety weight rating is the amount of weight the ladder can safely carry and includes weight of the individual and up to16 pounds of standard equipment), walk on roofs, and enter tight spaces (such as attic staircases and entries, crawl spaces, etc.).
High School Diploma or GED required. In order to perform the essential job functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with state and Travelers requirements. Generally, license(s) are required to be obtained within three months of starting the job. A minimum of 3 years claim work experience in at least one line of business required
Solid reputation, passionate people and endless opportunities. That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.
Diamond Bar - California - United States