Snail Games USA Player Support Representative in Culver City, California

ABOUT SNAIL GAMES

Snail Games, a part of Suzhou Snail Digital Technology Co Ltd, has been a pioneer in the Chinese digital technology and entertainment industry since its founding in 2000. The company has developed and published over 50 digital products, providing entertainment to 85 million users in over 100 countries and regions. As the mobile era continues to accelerate, Snail Games aims to expand the scope of gaming through innovations in software, hardware, and telecommunications.

ABOUT SNAIL GAMES USA

Founded in 2010 in the heart of Los Angeles’ Silicon Beach, Snail Games USA is devoted to researching upcoming technologies, establishing new publishing and game development partnerships for the Western Market in preparation for the launch of our upcoming software products and hardware platforms.

You are:

  • 1 – 2 years’ Customer Support experience

  • Contact Center experience

  • Excellent presentation skills

  • Excellent communication and interpersonal skills

  • Good project management skills

  • General knowledge of Microsoft Office

  • High School Diploma or GED

  • Ability to work in a fast paced environment

  • Must be a Gamer

Preferred:

  • Knowledge of Zendesk software a plus

  • Knowledge of sandbox games and modifications

  • Previous admin experience on sandbox games

You will:

  • Be the subject matter expert for the game(s) you are assigned to and for new products as they are introduced.

  • Collaborate with multiple teams to resolve a wide variety of customer issues across various support channels.

  • Identify, investigate and resolve game issues relating to player accounts and events.

  • Assist customers with new and existing accounts – including web navigation, password resets, and billing issues.

  • Provide technical support by answering inquiries, solving problems, and troubleshooting issues using knowledge bases and published materials.

This is an entry level position in the video game industry with potential room for growth. (Benefits are available after a 90 day probationary period)

No relocation offered at this time

Please tell us what some of your favorite games are.