AvalonBay Communities, Inc. Customer Service Manager in Burbank, California

Customer Service Manager

Job Type: Full Time

State: :CA City: Burbank

Brand: AVA


Be awesome. Join a winner.

Outgoing. Expressive. Confident. Fun. Bold. Willing. Intuitive. Sound like you? If so, you may be just the right person to join the AVA team. With stylish apartment homes, killer amenities and an unbeatable location, AVA offers the latest in apartment living.

AvalonBay, an S&P 500 company, is in the business of developing, redeveloping, acquiring, and managing luxury apartments. So if you're looking for a rewarding career opportunity with the top property management organization in the country, we'd like to hear from you!

We are looking for the right candidate to join our residential services team to assist with all activities related to our current and prospective residents.


The Customer Service Manager’s overall responsibilities include:

  • Implement programs and services to residents and prospective residents of an assigned community to contribute to AVB’s annual business goals.

  • Communicate with residents to ensure residents are knowledgeable regarding community’s services, operating procedures and issues/events.

  • Respond to inquiries and requests from prospective residents.

  • Respond to resident requests and work with residents to minimize/resolve problems and complaints. Follow through to ensure issue is resolved.

  • Coordinate resident service issues with appropriate community staff such as maintenance, concierge, leasing, and management and ensure resident issues are resolved in a timely manner.

  • Assists in the development, implementation and monitoring of programs to maximize revenue, control expense, improve customer satisfaction and manage on-site personnel.

  • Implement or direct the implementation of all applicable Company policies and procedures.

  • Ensure compliance with all federal, state and local laws and regulations, particularly those related to fair housing.


Qualified candidates will have 1-2 years experience in a retail, hospitality or multi-family environment and will be tech-savvy with Microsoft Office skills and experience with devices and applications such as iPads, Facebook, etc. Undergraduate degree is preferred.

AvalonBay conducts drug and background screening for all hires. Qualified applicants will be considered for employment consistent with the Los Angeles Fair Chance Ordinance and other applicable state and federal laws.

AvalonBay is an Equal Opportunity Employer.

Job ID 19165

Customer Service

At AvalonBay, we’re always looking for customer-focused, dedicated and hard-working professionals to join our Customer Service teams at our apartment communities or call center in Virginia Beach, VA. As part of the Customer Service team, you’ll be working with the best and brightest individuals in the industry, and will enjoy a compensation and benefits package that is as competitive as any in the business. A job with AvalonBay is an opportunity to advance your career in bold and exciting new ways. If you are an innovative and motivated individual seeking a fulfilling job in Customer Service, AvalonBay may be waiting for you!